Onsite Training

Phone Ninjas Onsite Training

Want to get your Phone Skills Coaching started with enthusiasm?  Well, there’s no better way than to have Mike Hoyser our VP of Training visit your location to conduct an in depth phone skills training seminar.  Clients generally require Mike on site for two days since he’ll train half your staff on day one, and the other half on day two. Mike has one of those personalities that is instantly like-able by all. Salespeople, as well as managers have often said it’s the best training they have ever attended.  Below is what you can expect to learn:

Mike Hoyser
VP of Training

Classroom Training

Our training class starts at 9:00 am and will break for lunch at 12:00 pm.  We continue at 1:00 pm and will finish around 4:00 pm.

MORNING TRAINING SESSION:

  • Appointing more phone-ups & Internet shoppers
    • Proper technique & phone script usage
    • Theory behind techniques
    • Objection handling
    • Examples of good and bad calls to reinforce training
    • Role playing


AFTERNOON TRAINING SESSION:

  • How to effectively schedule more appointments with outbound calling
    • Unsold customers
    • Internet customers
    • Past customers
    • Referrals
  • Creative prospecting
    • Prospecting basics
    • With service customers
    • With referrals
    • On facebook
    • Using Videos
  • Customers for life
    • Proper CRM usage
    • Mail & Internet sales techniques